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Joey,
Is this your personal experience or are you forwarding someone else’s email?
If it happened to you, pls email me some specific details, eg date and time of incident, names of persons you dealt with, and I can cross check the incident with our customer service and retail people.
Personal.. very personal indeed.
I complained on 14th February 2006(valentine with a headache for me)
Complain Number : 6391020 to Zamri.
Engineer Attended to me : Abu Bakar
Person In charge to resolve matter : James LokeVerdict : James “I’ll see u sometime this week to discuss matter” (this was 3 weeks ago)
“I don’t know how water got into your tank, maybe the mechanic shop did it” (cool, answer)
“If they didn’t I really don’t know” (he is sounding like George Bush now on Iraq Issues.Anyhow, man I’m PISSED…
Joey,
Thanks for the info. I know some of these people and will try to find out what happened.
cheers
by the way, Valentine’s this year was a write off for me too. I was attending a meeting in Regent KL, and thought I’d be clever and take the Monorail back to KL Sentral, where I cleverly parked my car. As it turned out, every other person had the same idea, and I ended up waiting on the platform in the Bkt Bintang station for nearly an hour! At least 3 trains came through all full, except one that was empty but on “maintenance”, and when I did get into a train, it was stuffy as hell that I nearly fainted…phew! That’s the last time I take the monorail out of KL during rush hour…better to get stuck in my car, with aircond and radio, than squished like sardines in a train!
I had a similar experience at a Shell station about 3-4 years ago. But that time my car stalled right after the fill up, and I had to tow the car away. The workshop found water in the petrol. Shell made the station pay for the repair bill (AFAIK, shell didn’t pay).
I guess the difference between my case & ur case is :
1. My car stalled at the station, so there is no dispute how the water got into the petrol tank.
2. I wrote a letter immediately to Shell, cc to the station
3. The workshop gave me a sample of the water they found in the petrol tank which I brought to the Shell office in Damansara Heights.
My car was in the workshop for about 3-4 days, didn’t have to pay a single sen when i collected the car.
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